20 % social workers spend around 20% of their time with children and families, 80% on paperwork and bureaucracy, (BASW, 2020) 77 % of practitioners felt they could not help people as much as they wanted. 56% said… Read more

When it comes to digital transformation, the COVID-19 pandemic has made two things clear. Firstly, digital transformation is critical to the delivery of essential public services. Secondly, meaningful and responsive resident engagement is integral. As cities look to the future,… Read more

At CPI, we have been exploring Human Learning Systems (HLS) as an emerging approach to public sector management, analysing many examples from the UK and elsewhere in the world. We were particularly intrigued by an experimental programme… Read more

It is hardly breaking news to note that many feel the level of bureaucracy in the English health and social care system is too high. We know that bureaucracy grows in large, hierarchical organisations, and the health and care system… Read more