Governments are under increasing pressure to understand and respond quickly to people’s needs and to their rapidly changing lives and expectations. Digital access has offered a great way to respond to this at a service level but is only part… Read more

Despite the fact that there are now more lawyers than ever before, the law has never been less accessible. This clearly has a profound impact on the quality of citizens’ lives. As well as protecting against the infringement of rights, a… Read more

Anyone involved in government – both inside and out – spends considerable time and effort on the merits of different policy tools. Is it better to contract out a service or plan it yourself? Should a service be devolved to… Read more