Learning from the work of our North America team in 2022
As a learning partner, we think of our work as more than just individual projects. This means we regularly bring together what we learn, identify broader trends across our projects, and reflect on what it all means.
Reflect and reimagine explores those connections made by our North America office, and dives into key takeaways that public servants and organizations that work with government can implement to better drive the results that matter for their communities.
Our impact
In 2022, CPI in North America worked with over 50 governments, 550 public servants, and 3300 residents. We dove deep into public impact with King County in Washington; fostered a culture of learning among public school teachers and officials as they responded to COVID-19 in D.C.; worked with multiple levels of government to embed principles of legitimacy and innovation into their cultures; and helped cities across the country identify data tools to prioritize equity in their work.
Since 2018, we’ve worked with:
What people said about us:
“Before participating, it felt taboo for workers to management’s office and talk to them. Now, it’s happening more. You get them talking and you realize it’s not that scary – and you get to know that personal side of people. “
Program Participant
Reimagining Public Value
Our key learnings
I. Mindsets: Shifting how governments approach problems & develop solutions
Innovation is a mindset, not a clear process – a combination of methodologies, tools, and organizational culture enable governments to solve sticky challenges.
II. Mindsets: Shifting how governments approach problems & develop solutions
To bring innovative mindsets to life, governments must prioritize experimentation over mastery of theory.
III. Relationships: Prioritizing & developing meaningful connections
Governments must build trust with residents and communities before they are able to truly co-create solutions.
IV. Culture change: Incorporating new ways of being & working into an organization
The ‘secret sauce’ for governments to successfully implement and sustain culture change is a combination of top-down and bottom-up empowerment.
Download the report
Are you a public servant? Do you work with governments? Download Reflect & reimagine for recommendations to help you drive better outcomes for your community, gleaned from our work with over 50 governments in 2022.
Also, learn more about the programs we were a part of and a sneak peek at what’s coming next for CPI in North America.
