As we hurtle towards the end of 2020, now feels like a good time to stop and look back at the year that has been; a year of disruption and pain, but also innovation and opportunity. To support this process… Read more
Type: Blog
Progressive Thinking: Ten Possible Futures for Public & Community Services
This piece was first published by Public Service Association New Zealand here as part of their webinar series on Ten Possible Futures for Public & Community Services, and will be published as a chapter in… Read more
Social Capital: What, Why, and How we can use it as a tool for empowerment
Right now, Black and allied voices are demanding justice and change from our communities, our systems, and our governments. The battle for racial justice and equality has not, is not, and will not be a short one. For generations, Black… Read more
The Broken Social Contract
Immediately after seeing George Floyd’s death, I was overcome by a wave of nihilism. Being stuck inside due to a pandemic that was killing people who looked like me while simultaneously being reminded that to many my life… Read more
Human Learning Systems: A Complexity Friendly Approach to Public Services
The Centre for Public Impact’s Manifesto for Better Government talks about the importance of complexity, human relationships and continuous learning. How can Governments put these ideas into practice? What are the implications for how public services work? This… Read more
12 Top Tips: How governments can find their legitimacy
Governments are under increasing pressure to understand and respond quickly to people’s needs and to their rapidly changing lives and expectations. Digital access has offered a great way to respond to this at a service level but is only part… Read more
How AI can improve access to justice
Despite the fact that there are now more lawyers than ever before, the law has never been less accessible. This clearly has a profound impact on the quality of citizens’ lives. As well as protecting against the infringement of rights, a… Read more
The good, the bad and the ugly uses of machine learning in election campaigns
There has never been a better time to be a politician – unless, of course, you can be a machine learning engineer working for a politician. Throughout modern history, political candidates have tended to have limited tools to gauge the… Read more
Courting change: the verdict on AI and the courts
We all know that technology is transforming organisations and industries in significant ways – and the judiciary is no exception. While there is still progress to be made on digitisation, there is another area of innovation that the courts should… Read more
Culture comes first: putting culture and values at the centre of public policy
Anyone involved in government – both inside and out – spends considerable time and effort on the merits of different policy tools. Is it better to contract out a service or plan it yourself? Should a service be devolved to… Read more